The Realreal Temporary Closure (2024)

FAQs

What happens if my item doesn't sell on RealReal? ›

(iii) If an Accepted Item has not been Sold by the end of the Consignment Period, We will contact You and, at Your option and Our expense: (A) return the Accepted Item to You, in accordance with the terms of the Return Policy, or (B) re-purpose or donate the item to a charity of Our choice.

We allow you to hold items in your cart for 20 minutes so you can consider your purchase and continue shopping. We aim to allow all shoppers the chance to buy their favorite items, and because there is only one of each item on The RealReal, we cannot allow items to be held indefinitely.

We and Our service providers may use automated or manual means to deliver text messages to You if you have a U.S. phone number.

We employ over one hundred experts and brand authenticators, including gemologists and horologists, who inspect thousands of items each day; they know the way a brand tag should feel, how the leather should smell, the difference in the brands' shades of colors, the use of monograms and more.

Secondhand luxury marketplace The RealReal (NASDAQ: REAL) announced better-than-expected results in Q2 CY2024, with revenue up 10.8% year on year to $144.9 million. On the other hand, next quarter's revenue guidance of $138.5 million was less impressive, coming in 3.6% below analysts' estimates.

To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Items received after 21 days may be eligible for consignment (excluding beauty).

The RealReal was founded in 2011 by Julie Wainwright, an e-commerce entrepreneur.

With Get Paid Now, you can sell select watches and get paid upfront, without waiting for your items to sell. You can choose payment in cash or site credit.

Items in your bag are placed on hold for twenty minutes, meaning no one else can snap them up. Rest easy in knowing that you've infuriated your sartorial doppelgängers, but don't rest so easy that you take your eyes off the prize.

If your items are lost during shipment to us, please contact us at consignorrelations@therealreal.com so we can look into your shipment.

Is The RealReal ethical? ›

Collaborations with respected brands demonstrate a dedication to minimizing waste and embracing circular fashion principles. Partnerships with Sustainable Brands: The RealReal has forged partnerships with renowned designers known for their commitment to ethical and sustainable practices.

For general inquiries or questions, please reach out to client services by texting RealHelp to 50347 or emailing us at contact@therealreal.com.

The RealReal makes a concerted effort to keep counterfeit luxury items off the market, removing approximately 5,000 fakes each month (a total of 250,000 since 2011).

We allow you to hold items in your cart for 20 minutes so you can consider your purchase and continue shopping.

The RealReal requires a signature for orders with any item over $5,000. UPS will need to obtain a signature from an adult 21 or older. You may contact UPS to create a 'My Choice' account to personalize some of your shipping preferences, including redirecting shipments to a UPS customer center.

We handle everything from expert authentication, copy writing, and photography. Thanks to 25+ million shoppers items sell faster on The RealReal. Earn up to 85% of the sales price. That's 3 times more than other resellers.

When you trade your items, you will receive payment upfront (within two weeks) in the form of The RealReal site credit. When you sell your items, you will receive payment upfront (within two weeks) by direct deposit.

For general inquiries or questions, please reach out to client services by texting RealHelp to 50347 or emailing us at contact@therealreal.com.